Seems like a strange question or topic for a blog, right? Everyone knows how to have a conversation since we first learned to speak. Well not exactly. We know how to talk, but how do we have more meaningful conversations both technically and artfully - in particular business or sales conversations?
People are often worried about how they sound when they are giving a speech or having a conversation. One of the biggest issues people have is what’s called upspeak or inflecting up vocally at the end of sentences making everything sound like a question. It makes you sound unsure and less confident. Usually, the reason this happens is because you are nervous or tense and maybe a little unsure. Learn to flatten the sounds or go down at the end of sentences, to sound more confident.
Another issue people have is the dreaded vocal fry that personality Kim Kardashian made so famous. Vocal fry is the froggy, creaky sound that happens within or towards the end of sentences. You are running out of air. Using diaphragmatic breathing also known as belly breathing will help get rid of vocal fry. Put one of your hands just below your rib cage, breathe in slowly through the nose, and observe your stomach outwardly rising, then exhale through the mouth and watch the stomach deflate. Repeat diaphragmatic breathing several times for relaxation, increased oxygen, breath support and exhalation of carbon dioxide. Now do it again, only this time speak on the exhale, which will increase your vocal support and get rid of vocal fry.
An additional Kardashian vocal affect was recently parodied in the ‘Kourtney’s Court’ SNL skit where Kim imitated her sister Kourtney’s disinterested monotone pattern of speaking. While funny for the skit, it is a good example of what not to do during a conversation. No one wants to talk to someone who seems bored or with no natural variations in speech.
A comfortable pace is important to be understood. Here in the Northeast New York Metropolitan area, we have the tendency to talk fast. We don’t even realize it. In one of my early VoiceOver workout groups, the feedback received was that I was speaking too fast. Well, members of the group were from California and I’m from NYC, so in New York, it was normal pace, but not in California. When you talk fast, it is very hard for the listener to take in all the information. Being nervous also increases your adrenaline, making your heart beat faster and can cause you to talk much faster than you normally would. Doing some relaxation or meditation exercises before your conversation can help ground you and slow your heart down helping you speak at a slower rate.
But don’t make the mistake of slowing down so much that you sound impossible to listen to. It’s one thing to be a thoughtful speaker another to be dull and monotonous.
Two other bad habits are mumbling and over articulation. If you mumble, no one can make out what you are trying to say and you will lose your audience. If you over-emphasize each word or consonant, to make a point you sound rigid and forced. It’s a good idea to record yourself having a conversation with another person. Ask their permission to record as in some states it’s illegal to record without permission. You can use a voice memo app that comes on your phone and listen back to your natural speech patterns. Are you mumbling, talking too fast, inflecting up? Would you want to have a conversation with yourself? Learning what to listen for, having self-awareness, will improve the quality of your conversations
How you sound depends on the size of your vocal cords. The smaller the cords, the higher your register. The thicker the cords, the deeper your voice. Men typically have thicker cords which is why their voices can sound deeper than many women. (Of course, they’re always exceptions.) Other things, discussed in previous blogs like alcohol use, caffeine, smoking, environmental issues can also affect your vocal quality.
Vocal placement is key for a rich, clear sound. There are several voice placements including head, nasal, throat, and chest voice. Head and nasal can sound like you have a cold. Many people talk through their nose, and that causes the nasality you often hear. Some people are throat speakers. They aren’t using enough air, the voice sounds weak and can trail off at the end of sentences. Diaphragmatic breathing, described above, can help with a round, more resonate voice. Speaking with a chest voice means the vibrations from the vocal cords are in the chest area. This can be useful for a war character in a video game but maybe not be ideal for a conversation.
Ideally, you want to use forward placement for a clear, vibrate sound. This means placing your voice forward towards the front of your mouth and teeth. You can do this with a smile, and just thinking voice forward. If you speak at the back or middle of the throat it’s harder to understand and it can sound muffled or hard to listen to. Also called the Kermit the frog voice and unless you’re playing a character, you want to avoid that sound as much as possible. Along with diaphragmatic breathing, using the voice forward technique will help create a strong, supported voice.
Ok, so we discussed technique .,.but what about content?
Why are you having the conversation in the first place? Effective presentations are meant to ‘Inspire, Educate or Entertain.’ But what about business conversations, where the goal is ultimately to sell a service or product? It’s the same idea as a commercial VoiceOver. Just by the very nature of watching a commercial, we know the goal is to sell something, even if you have to watch it 7 times to act upon it. Same for a business or sales conversation. Sure, we know the end goal is a potential sale, but no one, I don’t care how young or old they are, wants to be sold. Rather explain, share and educate the listener. Having the intention of helping and informing, rather than making the sale, provides a more organic experience and real conversation. Staying away from worrying about the outcome of the conversation will allow for a real human-to-human experience and take the pressure off both the speaker and the listener.
Learn to read the room, less is more. People’s attention spans are shorter than ever due to social media, cell phones, and so many choices for content. People will tune you out even if they are nodding their heads in agreement. Listen to the other person, rather than endless talking. Use active listening, which is paraphrasing back what’s been said, to develop understanding and commonality.
Body language is important and can be heard even if you are talking on the phone. Leaning in, softening your voice can create a more intimate or important moment. Using gestures as long as you’re not flailing your arms all over the place can make conversations sound more natural.
Smiling is good, but a frozen smile comes across as fake. You don’t have to smile the entire conversation, but you do have to be interested and engaged in the other person. Nothing is worse than a big plastered smile and dead eyes. People can hear a twinkle in your eye, so don’t be afraid to switch it up and smile with your eyes and give your lips a moment to rest.
It doesn’t matter whether you’re an extrovert, introvert, or somewhere in-between like most of us. People are looking for authentic, natural, organic conversations like they would have with a friend or neighbor. It’s why ‘conversational like you are talking to a friend’ is the most common direction in voiceover commercials. Take an interest in your listener, have empathy for their experience, and don’t hit them over the head with your pitch. Most importantly, be you, appreciate the opportunity for the conversation, worry less about the outcome and better business conversations will follow.
People often confuse improv with comedy. It can be funny but voice actors, actors, performers, comics don't go for 'the laugh,' they go for the story, then the laugh will follow, if it's there. A few definitions first: Improvisation is an unscripted and unplanned live performance, often taken from the actor’s experience and imagination. The goal is to tell stories from simple cues or ideas without a script. Improv has been around from at least the time of the ancient Greeks. Modern improv has been molded in part by Del Close, Charna Halpern, and Kim Johnson, who co-authored the famed improv bible ‘Truth in Comedy The Manual of Improvisation.’ Long form, 30 minutes or more is called a ‘Harold.' The idea is that a story is made up on the spot, from an audience member’s suggestion of any random word like ‘banana’ or ‘washing machine’ for example. After the word suggestion is given, a story or scene is played out amongst an improv group of 6-8 performers. Shorter form can be done with 2 actors or even in a monologue. The idea is to go with the prompt and ‘Yes and…’ to any suggestion given to further the scene. If you say no to the suggestion, you have nowhere to go and the scene ends. It’s actually a good rule for life too, say yes and be open to the possibilities.
Improv is a tool…
Actors study improv because it makes them fast on their feet, quick to react, especially if things go wrong in a scene. It also takes the script off the page and allows actors to find the character or story much easier. In VoiceOver, often but not always, the voice actor is performing a monologue alone. Using improv can help make the script sound more like a dialogue. Some actors improvise a ‘lead-in’ or 'moment before,' which is a sentence that’s not in the actual script, but helps the actor find and access the character quickly. This line is often removed during post production, as it was never in the actual script itself. Sometimes a voice actor will add vocalized sounds like 'ahh, ooh, aha, uh-huh, hmmm’ to make the script sound real and leave them in the audition or actual script if appropriate. This works especially with dialogue parts in commercials, video games and animation.
There are lots of warm-up improv exercises actors use to keep them loose and open to reacting. A well-known beginner game is ZIP, ZAP, ZOP. This game has the actors in a circle and making direct contact with a chosen player, passing energy by visually throwing the word ‘Zip, Zap or Zop' sequentially and upping the speed as the game continues, not losing their place and starting again when mistakes are made.
That wasn't in the Script...
I thought it would be fun to recount some famous improvised moments from movies that were never in the script. Here are some examples gleaned from the web.
‘I’m funny, how? I mean funny like I’m a clown? I amuse you?’ This frenetic 'Funny Like A Clown' scene from the 1990 film ‘GoodFellas’ wasn’t actually improvised live on film but in a rehearsal. Ray Liotta recounted the story at the 25th anniversary of Goodfellas held at the TriBeCa Film Festival. Joe Pesci who plays Tommy DeVito and Ray Liotta as Henry Hill were the only actors who knew the scene would be improvised when it was originally tried out in rehearsal. This allowed Martin Scorsese, the director to see the genuine expressions of the other actors. It’s based on a story Pesci told when he was working as a young waiter in Queens. He told a connected guy, he thought the mobster was funny, the mob guy did not think Pesci was very funny. Scorsese then wrote the improvised rehearsal into the script. A documentary about the film recounts that Scorsese decided to shoot in medium takes, avoiding close-ups so he could capture the real reactions of all the actors.
Actor Matthew McConaughey ad-libbed ‘Alright, alright, alright’ as the character David Wooderson in the 1993 movie ‘Dazed and Confused’, his ‘first scene ever on film.’ McConaughey was listening to the Doors and heard Jim Morrison chant ‘all right, all right, all right, all right.’ That got McConaughey thinking about his character’s interests and intentions. He explained to Canadian talk show host George Stroumboulopoulos ‘Man, he’s about four things: He’s about his car, he’s about getting high, he’s about rock n’ roll, and picking up chicks,’ And I go, ‘I’m in my car, I’m high as a kite, I’m listening to rock ‘n’ roll… Action! And there’s the chick — alright, alright, alright. Three out of four.’ He repeated the catchphrase during his 2014 Academy Award for Best Actor in ‘Dallas Buyers Club.’
‘You're gonna need a bigger boat,’ said by Roy Scheider’s Chief Brody character in the 1976 film Jaws. Crew members complained about a much too small barge called the S.S. Garage Sale, which was used to carry craft services, lighting, and film equipment. Co-screenwriter Carl Gottlieb recounted to ‘The Hollywood Reporter’ Richard Zanuck and David Brown were very stingy producers, so everyone kept telling them, ‘You’re gonna need a bigger boat.’ It became a catchphrase for anytime anything went wrong—if lunch was late or the swells were rocking the camera, someone would say, 'You're gonna need a bigger boat.’ Actor Roy Scheider started ad-libbing the line at various points in the film but only when he first faced off the Great White shark did the line make the final cut of the movie. 'It was so appropriate and so real and it came at the right moment, thanks to Verna Fields's editing,' Gottlieb said.
Though it was actually used 4 times in the classic 1942 Casablanca film, the most memorable one is when Humphrey Bogart, as Rick Blaine says farewell to Ingrid Bergman’s IIsa Lund ‘Here's looking at you, kid.” The original line was actually written as ‘Here’s good luck to you, kid,’ which was a popular expression in the 1930s. A theory is that Bogie was teaching Ingrid to play poker during their downtime filming the movie. Here’s looking at you’ is when the face cards King, Queen, and Jack are all ‘looking at you.'
Voice Actors know that sometimes just one improvised vocalized sound or word can define a role or audition. This is the case in the 1991 thriller ‘Silence of the Lambs’ when Anthony Hopkins as Hannibal Lector utters his scripted line about eating a liver ‘with some fava beans and a nice Chianti,’ he then improvises a haunting hissing sound to intimidate Jodie Foster’s FBI Agent Clarice Starling. Turns out Hopkins used to make that sound during rehearsals to spook Foster. Director Jonathan Demme decided it was so good, he would leave it in the movie.
Honorable mention to...
Whoopi Goldberg as Oda Mae Brown's sage warning to Demi Moore’s character Molly Jensen in the 1990 movie ‘Ghost,’ ‘Molly, you in danger girl.’
Jack Nicholson as obsessed writer Jack Torrance in the 1980 film ‘The Shining,’ ‘Here’s Johnny’ which is a take-off on Ed McMahon’s intro of host Johnny Carson on The Tonight Show.
Robert De Niro as Travis Bickle in the 1976 cult film ‘Taxi Driver’ in the often quoted ‘You Talkin’ to Me?’ There is debate whether DeNiro got the idea from Bruce Springsteen, who once said to fans screaming his name at a concert ‘Are you talking to me?’ Springsteen thinks it’s an urban myth, Scorsese thought it might be true in a conversation between Springsteen and Marty celebrating ‘Springsteen on Broadway.’ What is known is that the direction from Scorsese was to look into the mirror and have a conversation. No words were in the direction and DeNiro kept repeating the infamous line, which has now become one of the most famed movie lines in history.
Yeah, but I'm not an Actor...
You don’t have to be an actor or comic to gain value from improv. Many professionals like lawyers, salespeople, realtors, teachers, managers, and many more can benefit. The goal isn’t to be funny, but to allow things to happen, be open to new ideas, develop excellent listening skills, and be present in the moment, not on to the next thing.
I’ve taken classes at all three of the places listed below and recommend them. Places to study improv both in-person and online:
United Citizens Brigade in NYC: https://ucbcomedy.com
The Peoples Improv Theater in NYC ‘The Pit’ https://thepit-nyc.com
Magnet Theater: https://magnettheater.com/class/
I haven’t studied at Second City, but it has a highly respected reputation for improv and comedy classes with locations in Chicago, Toronto, Hollywood, and online.
Have any favorite improvised movie lines or scenes?
Please let me know in the comments! Thanks for reading!!
Nancy Kaszerman is a professional voice talent for over 10 years and is located in NYC. Please feel free to comment, ask a question and connect on social media.
As a voiceover artist one of the first things you learn is to get rid of any regionalisms, (which is how a person speaks based on location), and speak in a Neutral North American accent (provided you are an American) as this is considered Standard American English in broadcasting. When you use a neutral North American accent in voiceover it generally means you can’t tell where the person is from, which is often preferable for voice-over castings, video productions, TV, film, commercials, e-learning and more! But things are changing and sometimes casting directors do want a talent from a certain location and it’s okay to have regionalisms, and in fact it’s preferred, depending on where the spot is going to air. For example a spot airing in NYC might not want a Southern accent unless of course, the character requires it for the role.
Full disclosure, while I’ve lived in New York City for decades, I grew up in the Metropolitan New York/New Jersey area. My parents are from a mixed marriage, my mother was from Brooklyn and my father from the Bronx. I definitely learned about a New York point of view from my parents while growing up in my suburban New Jersey town.
So what exactly is a New York accent?
photo: ©Nancy Kaszerman
Of course, the most common stereotypes you hear about is ‘Fuhgeddaboudit’ said by Tony Soprano. Except, Tony Soprano was actually from New Jersey. New Jersey itself has several different accents. The Metropolitan area which includes North Jersey resembling New York City, and South Jersey emulating a Philadelphia accent. So much so, that depending on where your New Jersey accent is from may determine the football team you root for with South Jersey generally preferring the Eagles and North Jersey the Giants or maybe the Jets.
Actually, linguists say there is no such thing as a New York accent. It’s more about community. Staten Island, which is the least diverse, is considered the strongest accent. But things are changing with immigrants and transplants from all over the country and the world. New York accents come from a variety of communities including Jewish, Eastern European, Italian, Irish, West Indian, South American, Asian and more!
Wanna cuppa CAWFEE…
In the past, New Yorkers typically use non-rhotic English, which is dropping the ‘R’s’ before a consonant, like in Watta for Water or Doctah for Doctor, however sometimes older New Yorkers might add an R ’s at the end of words like in ‘ideaR.’ The old 1930’s Thoity Thoid and Thoid Street which means 33rd street just doesn’t exist anymore. There are extended diphthongs, dat’s instead of that, and a musicality to classic New York accents. However, there are people more experienced than I who can write about nuanced speech patterns. What interests me, is a New York frame of mind. An in-your-face, boisterous, not taking any crap attitude encompassed in the lyric from the Frank Sinatra’s ‘New York, New York’ song ‘If you can make it here you can make it anywhere’ or Jay-Z’s and Alicia Keys love letter to New York ‘Empire State of Mind.’
So what is a New York attitude?
Nowadays, New York is less influenced by accent as in the past due to the influx of people wanting to live in NYC, who come from all over. Rather the New York sound is more affected by attitude. Typically, New Yorkers talk in fast
staccato sentences, quick with an opinion, are pretty confident we are right, resilient, fighters, and tough. New Yorkers are well read so we speak from a certitude based on experience. We know the best spot for pizza, bagels, route to get to the West side. New Yorkers are not rude, but might have an edge. We will speak up for ourselves and love a good debate based on facts.
That’s nice & all but what does that have to do with VoiceOver?
First off, voiceover is all about having an opinion and New Yorkers certainly have one. You won’t hear upspeak or uncertainty from a New Yorker. Sometimes a voice-over needs to sound like it’s from the place the client’s audience is targeting. For example, if the audience is in California you might have a more slower relaxed, chill delivery than an assertive New Yorker. Neither is necessarily better than the other. It’s just a very specific point of view that can help convey the message and audience the client is targeting. Many radio spots, for example, are targeted to regions like the New York Metro Region, which is very different from South Jersey, as previously mentioned above.
photo: Robert De Niro ©Nancy Kaszerman
As a VoiceOver artist and actor, unless the role is a character role like Joe Pesci in ‘Goodfellas’, Rosie Perez in ‘Do The Right Thing’ or Robert De Niro in Taxi Driver ‘You talkin' to me?’, you will want to focus on attitude and meaning as opposed to ‘a New York sound.’ A little swagger works, a little in your face, and a tender heart behind the tough exterior. TV shows like ‘Sex and the City’ and ‘Gossip Girl’ which filmed all over the city portrayed the elite upscale persona of NYC but used virtually no distinguishable accent.
You don’t have to live in New York to have the attitude, but it helps.
Photo: ©Nancy Kaszerman
Nowadays people want the real thing, even in a seemingly innocuous spot. Same reason, you wouldn’t hire a NY’er for a Texas commercial. If the spot is local, advertising agencies prefer to use regional people for an authentic vibe. That doesn’t mean a New Yorker can't voice a spot for a Texas company and vice versa, but then it's generally preferred to have a neutral North American sound where you can't tell where the talent is located. There is room for all sounds, but is it important to know when an attitude or accent can serve the client’s goal or take away.
Photo: Columbus Circle ©Nancy Kaszerman
A famous acting quote by director Sidney Lumet: ‘In Hollywood actors learn to act from watching television. In New York people learn by walking down the street.’ I would add by riding the subway too.
Just for fun - a few New York movie moments:
photo: Barbra Streisand ©Nancy Kaszerman
Hey I’m walkin’ here’ uttered by Ratso Rizzo in Midnight Cowboy by actor Dustin Hoffman, is a quintessential New York moment. Translation: Get out of my way.
Barbra Streisand in ‘Funny Girl’ where she plays vaudeville actress Fanny Brice singing ‘Don’t Rain on my Parade.’ Yes, the movie was filmed mostly in Los Angeles but it’s straight outta Brooklyn.
On the Town, one of my favorite musicals with Frank Sinatra, Gene Kelly and Jules Munshin romance their way all over town during a 24-hour shore leave pass, joyfully singing ‘The Bronx is up, but the Battery’s down. The people ride in a hole in the ground. New York, New York, it’s a wonderful town.’
Wall Street’s Gordon Gekko played by Michael Douglas “Greed, for lack of a better word, is good,” which encapsulates the 1980’s YUPPIE movement.
When using a New York voiceover, sometimes it's the accent, but generally that’s more for a specific character. You need to know how to take an accent out of your toolbox if that’s your thing, but more often then not it's all about attitude.
What about you? Have any favorite New York movies or TV moments? Which is more prevalent? Accent, attitude or both? Love to hear your thoughts in the comments.
If you want to learn more about the New York accent and attitude I recommend a great documentary film on Amazon Prime called “If These Knishes Could Talk: The Story of the New York Accent.’
Nancy Kaszerman is a professional voice talent for over 10 years and is located in NYC. Please feel free to comment, ask a question and connect on social media.
Anyone who takes professional VoiceOver performance seriously understands the amount of training and prep work that goes into becoming a professional voice-over artist. But, did you know, that many VO skills are transferable to other professions that require a lot of talking, like speakers, podcasters, educators, salespeople, networkers, anyone who talks a lot during their day.
Have you ever wondered how some people can talk continuously and their voice sounds strong, and refreshed or maybe you’ve attended a lecture by someone who is painful to listen to, their voice sounds weak, or they are constantly clearing their throat?
Vocal health matters…
You must take care of your voice if you want your voice to take care of you. Hope you will find some of the following tips helpful, but remember, while I may play a doctor or nurse in a VoiceOver gig, I’m not one. So, please check with your doctor, if you have any vocal issues or concerns about some of the following tips. In fact, it’s a great idea to go to an ENT and have them do a check-up to make sure you don’t have any vocal cord polyps, sometimes called ‘Singer Nodules’, which can happen from overuse and strain. I’ve had it done myself as a precaution, thankfully everything was fine. If you're talking a lot during the day, you must include vocal rest every day for an extended amount of time. That means no talking, even to friends and family. No whispering, that’s actually harder on your vocal cords. Avoid yelling during sporting events, talking loudly in a restaurant, or bar. Needless to say, smoking is hard on your vocal cords.
Coffee, tea, or watermelon?
Many people might be surprised to know you need to keep your body well hydrated 24 hours before a speaking engagement. Drinking half a bottle of water 15 minutes before your talk just isn’t going to cut it. The water isn’t going to reach your vocal cords in time. Vocal cords vibrate really fast, so having a proper water balance will help keep them hydrated. According to The U.S. National Academies of Sciences, Engineering, and Medicine, an adequate daily fluid intake is: ‘About 15.5 cups (3.7 liters) of fluids a day for men About 11.5 cups (2.7 liters) of fluids a day for women.’ This might change due to weight, exercise, health, or environment. If you have kidney issues check with your doctor to see what’s right for you. Eating watermelon or spinach, which are nearly 100 percent water by weight can help with hydration as well. A good way to tell if you are properly hydrated is that your urine is clear or light yellow. Coffee, tea, and alcohol can cause dehydration, so limit use before speaking, I confess I do drink my green Sencha tea, and some folks might need a cup of Joe to start the day. It should be fine as long as you’ve had enough water and limit caffeine intake on speaking days. Too much caffeine can dry you out and is hard on the voice. It also can make you nervous which adds to vocal tension. One of the best teas for vocal health is Throat Coat tea which is now pretty easily available in most decent supermarkets and health food stores.
A Green Apple a day…
Voiceover artists know that sometimes you can have mouth noise, which is clicky, lip smacks, excess saliva, crackles, and weird sounds which can be heard especially through the microphone but also in regular speech. As mentioned earlier, caffeine is a big culprit, as well as dairy and other foods eaten shortly before recording or talking. Eating a green apple before your talk will greatly reduce the mucus sounds and mouth noises. Constant clearing of your throat is very hard on the vocal cords, so if you need to clear your throat try humming, it’s much easier on your cords. Also paying attention to your diet is important. Too much dairy or mucus-producing foods, or acidic can be problematic. If you have acid reflux and don’t make changes in your diet, your vocal cords, and speech can be affected. Maybe pass on the tomato sauce with your pasta on nights before a performance. Making small changes like switching to almond milk. instead of whole milk can also help. If you think you have acid reflux talk with your doctor and dietician to find out what foods work for you or against you.
A good night’s sleep sounds simple enough, but not always easy to do. When you don’t get enough sleep your voice sounds tired, lethargic, and disengaged. Find ways that work for you to get a decent night’s sleep. One of the best purchases, I ever made is a hot air humidifier. Before I had the humidifier, I was waking up with a really dry throat and sinusitis issues. I found using the hot air humidifier greatly helped and I even needed fewer nasal sprays. Some people prefer a cold mist humidifier, I’ve used both and found them both helpful, although at this time I’m using a warm mist humidifier. You may want to experiment and see what’s works best for you.
Every breath you take…
It seems pretty reasonable, that breathing is an important part of speaking, right? Without air, we literally can’t talk..ever tried calling for help, while choking, it’s impossible. But many speakers don’t use breath effectively while talking. They just talk and have weak breath support, which lends itself to the dreaded vocal fry..which has become so popular these days.
Diaphragmatic breathing, where your stomach expands while inhaling through your nose, and talking on the exhale provides a stronger, richer voice. Building up lung capacity also helps your speaking voice. One exercise I use is taking a diaphragmatic inhale through the nose, while holding my breath, and silently counting until I can’t hold it anymore. This is an exercise, I used while recovering from COVID and it helped me tremulously to regain lung capacity. However, you don’t have to be sick or recovering from an illness to benefit. You can also do the exercise while walking, take a breath in, walk and count as many steps as you can before requiring another breath. Better lung capacity means you need fewer breaths while reading, or speaking, and your voice sounds supported and stronger. It doesn’t take a lot, to make a huge difference.
Breathing also helps with anxiety. Let’s say you're nervous right before a podcast, webinar, or sales meeting, for example, slowing down by taking a few moments to do some deep breathing meditation exercises grounds you and actually slows your heart rate down which naturally goes up if you’re anxious. You may not be aware of nervousness if you speak for a living, but taking the time to do a breathing mediation exercise, which can be as short as one minute, though 10 minutes is probably better, can slow your heart rate down. A faster heart rate can mean you are feeling the effects of adrenaline which can make you talk faster, seem unsure, and dry out your voice. Making relaxation and meditation part of your routine will benefit you as a speaker by making you calmer, and more confident. The tension comes out in the voice and can make you upspeak at the ends of sentences making you sound unsure of your subject, so give meditation and other relaxation techniques a try.
Doing a vocal warm-up before you utter a word in your talk is essential. When we wake up we often find we have ‘Morning Voice’ which is a raspy, husky, or weak voice. It’s due to mucus forming on the vocal cords during sleep, and various foods or conditions like acid reflux as discussed earlier. That’s why it’s important to warm your voice up at least 15 minutes before giving a presentation. I personally prefer a half hour to 45 minutes. There are many ways to warm up. I enjoy a hot shower with steam, and I start doing vocal exercises in the shower.
I go through the vowel sounds several times and then the consonants.’Coulda Shoulda Woulda ‘, vocalized yawns, which is a yawn with a vocalized sigh. Tongue twisters are a good way to get the articulators working. You can look up Tongue twisters with different letters of the alphabet. I like using ’S’ letters to help get rid of sibilance. That ‘ssss’ sound can sound like a hiss.
Neck stretches, shoulder, and head rolls can reduce tension. Reading out loud for 15 - 30 minutes a day not only improves your cold reading ability but also warms your voice up at the same time - so you can two benefits for the price of one.
In summary - Prep work before you talk…
These are a few things to consider, which will to help make you a better speaker whether you are a VoiceOver artist or not. Have any special pre-talk hacks? Feel free to let me know in the comments below.
Nancy Kaszerman is a professional voice talent for more than 10 years and is located in NYC.
Please feel free to comment, ask a question and connect on social media.
We hear the word ‘storytelling’ or ‘storyteller’ a lot these days. What exactly does it mean? Are we talking about the bedtime stories that we heard as children? Or perhaps theater, movies, or books? Of course, it is and can be, but in the commercial world, the way we take in information has changed. In media and marketing production, storytelling becomes a substitute for advertising. No one wants to be sold anything these days, but since before the days of Scheherazade and her ‘One Thousand and One Nights’ we have been fascinated by stories. Greek myths, folk tales, fairy tales, fables, oral traditions have all been a way to entertain and communicate the values, lessons, and morality of a culture. Storytelling in advertising means using an engaging narrative to tell a company story or brand rather than a sales pitch. It’s used everywhere nowadays, in commercials, video production, training, e-learning, video games, art, photography, and more.
Does that mean a VoiceOver artist is always a Storyteller?
Certainly, but there are exceptions. A voiceover artist or narrator’s job is to communicate the story of a brand or product. A lot depends on the script which is the roadmap of the story. If the words are written in a high sell way, for example, you are telling less of a story and delivering more of a pitch. It still might be effective depending on the product or brand but you should know the difference between storytelling and selling. While they both in the end want to attract customers and sales, one appeals more to community, values, and ideas, the other to direct selling—just give me the facts - $9.99 for a pack of toilet paper.
Is Storytelling or Advertising a Generational thing?
While we’ve been listening and telling stories since the Neanderthal cave paintings 64,000 years ago, styles and what resonates change. People are more likely to remember a brand or product if there is a story attached to it rather than just facts. Humans want to feel something, and no one wants to be talked at..which was a very common way of marketing in the recent past. TV was used as the primary form of advertising for Baby Boomers, ads were fast and to the point. In VoiceOver terms, it was often a white male announcer with a deep, broadcaster voice who told you what you needed, whether you did or not.
Gen X, also known as the MTV generation, was highly influenced by the quick pace of music videos. ‘I Want my MTV’ was a campaign created by iconic advertising guru George Lois. The idea was to get cable companies to air MTV which was a fledgling station in the early ’80s. Advertisers borrowed from MTV with quick rhymes that would get stuck in the buyer's head like earworm. Voiceover in advertising was still mainly white male, very polished, slick, and commercial sounding.
Millennials - Gen Y don’t like being sold to, (actually nobody does), but marketers changed their approach, where they advertise, as they followed and tried to attract Millennials ,who grew up with reality television, the internet and social media. In VoiceOver this means the style changed from sleek and polished to more natural, real authentic, and the keyword conversational! Most voice-over specs nowadays say ‘conversational’ even if the copy is anything but… Voiceover is open to more women than in previous generations. Sharing information, rather than pushing products is preferred.
Gen Z generation are attracted to real people and transparency. Influencers are the new celebrities. YouTube has replaced MTV. They are not interested in people acting a part. They want the real deal. For VoiceOver this means diversity is key. Authentic and genuine people are wanted. Someone imitating a trans BIPOC for example is unacceptable. It also means advertisers are open to more stories from formally unrepresented communities and new opportunities to reach and engage with consumers. In VoiceOver this can mean an almost flat, real, just tell the story read without adding a lot. Although, a professional voice talent will use a nuanced approach by changing tonalities, pacing, intentions as the story unfolds. So while it may appear there is nothing on the script in a flat read, there should be many transitions and changes throughout the performance, but they do not appear ‘big’ or ‘performed’ as in previous years.
People want Stories
It actually doesn’t matter what generation you fall into, in today’s times, what matters is that stories have an emotional impact of some sort. It could be funny or moving but must be engaging. You might choose an older or younger sounding voice depending on the project, but the point is the public wants to be invested in the brand or project. A popular way to do this in marketing is through video branding. Often, shorter videos are used..short because consumers don’t have a long attention span, as they are used to scrolling through social media quickly. Stopping the scroll is key. Most people will respond to an engaging story even if they weren’t planning on it. Brands connect with the public by telling their story, how they do what they do, why they do what they do and why we the public should care. This is accomplished by using a variety of techniques - starting with a meaningful story, creating a storyboard where the images correspond to the voiceover and adding music. Or in e-learning instead of just giving facts (although true confession, I’m a fact lover) find a narrative story as an example for the information you want to disseminate. While video games may be packed with action, they currently revolve more around a narrative story using realistic, natural voices as opposed to big cartoony caricatures or animated voices
You're as Good as the Story you Tell
credit: Nancy Kaszerman
People sometimes say ’I could listen to Morgan Freeman recite the phone book’… even assuming you know what a phone book is, I can assure you as wonderful as Morgan Freeman is, listening to the reading of a phone book would get pretty dull quickly. No matter how great the editing, video, music, or voiceover, you must have a story to tell. Knowing your product or brand, getting a good scriptwriter to develop the architecture of your story, understanding the values, community, and audience will help people experience your company and become more invested as opposed to sales pitches which are a major turnoff these days. Storytelling is sharing information, educating, and human connection. It’s chatty, often informative, and relatable. The audience must see themselves in the story.
Choosing a Storyteller to Represent your Company or Project
The more you can specify, have a clear vision and infuse storytelling, the more likely the listener will connect with your brand or message. Let’s say, for example, you're producing a healthcare project, the more you can elicit trust and confidence the more likely your audience will relate. This can be done with a grounded, proud, voice whether it’s female or male. Having an idea and targeting who the message is primarily for will help determine the vocal quality of the narration. If possible, it’s always best to ask for an audition with a portion of your script unless you are already familiar with your voice talent of choice. Professional talents are usually happy to provide a short sample so you can hear if the voice is a good match for your story. But remember that no matter how nice a voice sounds, they need to be able to deliver the message using current approaches. Finding a talent who can genuinely convey emotions through their own authenticity will bring the storytelling to life.
Nancy Kaszerman is a professional voice talent for over 10 years and is located in NYC. Please feel free to comment, ask a question and connect on social media
That is the question...or do I really need a professional voiceover narration with my video?
Well, that depends. Today’s media is all about storytelling and engagement with your audience. Many find both narration services and video production companies work hand in hand. After all, we have been consuming ‘talking movies’ since 1927! A business web video or commercial can feel incomplete without a narrator. An explainer video for example can feel like it’s missing something, if it’s images only, even if it has a music soundtrack. Humans are used to a human connection which is why the voice is so powerful…that said…
Voiceover is Not for Everyone...
Are you doing a social media post where you are ‘the product’ or ‘the star’ like business or personal coaching? In that case, you probably don’t need a professional VoiceOver. Just turn on your video platform and do your thing…or maybe you just want to show visual media. There are times when visual imagery is so strong, words can take away. Traditionally people use professional talent when they represent a brand, provide a service or tell a story. They want to inject trust, confidence, reliability as well as relatability. Often a pretty image or video with no storytelling just doesn’t grab our attention for very long. There is no right or wrong answer, but you do need to ask yourself and your team a few questions to make sure you are utilizing the right tools to effectively engage your audience.
What Story am I Telling?
The first question you need to ask is: What’s Your Story? What are you trying to communicate and to whom? Is the story served by using a visual component only, or will narration enhance the storytelling and engagement? Voiceover is used to convey a level of expertise and professionalism. People respond more to a narrator speaking about a subject or product rather than a person talking about themselves, even if it’s their own business. It adds a level of credibility and trust, that talking about yourself just doesn’t manage, unless of course, you are a big personality where you are the brand…but even if that’s the case, it can be helpful to intersperse a video with a VoiceOver narration discussing and explaining the proficiency of the subject or product with an interview format or personal spokesperson.
Can I just do it myself?
Sure, if you want to and have the proper sound quality to match. But keep in mind most professional VoiceOver artists have spent years of training. It’s more than just plugging in a mic and pressing the record button. Today’s VoiceOver artists are actors, communicators, and storytellers. Aside from a multitude of VO classes like commercial, narration, animation, video games, audiobooks, training can include acting classes, improv, sound engineering design, and more! Proper equipment and a clean recording environment are needed for broadcast-quality work which often the average person doesn’t own and has no reason to invest in.
Do I really need a Voice actor just to read my script?
Well, it’s more than just reading…A VoiceOver artist is paid to provide script analysis, intention, and meaning to the script before they utter a single word. ‘Just reading it’— isn’t communication and never sounds like a real person talking which is the goal of engagement. A script must be broken up into moments and it is the job of the voice talent to find those moments, bring personality, meaning, and life to the copy. Even if the script is technical and dry, a professional VoiceOver can enhance the delivery by using phrasing, inflection, emphasis, timing, spacing, tone that an untrained reader just can’t. A non-professional runs the risk of getting into vocal patterns that make the copy sound sing-song or too much like an announcer which is a mostly old style of VoiceOver. Although some roles do call for an announce sound, you need to know the difference. It’s important to make a decision considering who the project is for and what you are trying to communicate. Would a VoiceOver narration benefit the project? Am I really trained to perform the script or will it sound like I’m reading?
Pro Tip: No one wants to listen to someone who sounds like they're reading these days - it's all about conversational storytelling.
I Need Your Opinion
Scripts must have a point of view. Having no opinion isn’t going to cut it for most scripts. The voice actor is continually making choices, who they are in the script, perhaps a doctor, teacher, a mom, aunt, or neighbor, and who they are talking to, perhaps a daughter, a son, or a peer. The narration will sound different depending on who you are and who you are speaking to. Talking to one person is key. Communication has more impact when it’s personal. If you are talking to everyone it can sound vague and impersonal. Picking one person gives a script more intimacy and personalization. No one wants to be ‘talked at’ — we want to be enlightened, learn something, and have an authentic experience. That’s why opinion matters in VoiceOver performance. It’s a journey. Using commercial copy as an example, often there is a problem and a solution. They can not sound the same. You are taking the listener through a journey, transitions, and moments. The experience is not the same by the end of the commercial as when the audience first started listening. One effective way to do that is to have an opinion about the script. A professional talent knows how to convey an upsetting ‘problem’ and make the transition to the solution by the end of the copy. Depending on the script, a professional voice talent may use empathy, relating to the audience rather than ‘selling’ which turns off most listeners nowadays.
Get Out of the Way
Voiceover is often a support service. Voice actors need to know when to turn it up and turn it down. Unless it’s a video game or animation, voice talent are not the ‘star’ of the project. Too much voice-acting or an over-the-top performance, especially by a novice or an untrained voice actor, can make the story sound cheesy, fake, and inauthentic. Not enough of a connection can sound boring and disengaged. A trained narrator supports the story, knows how to work with the storyboard without taking over and making it all about them. Voiceover and video services work together to support and tell the story, but don’t take over the storytelling. The meaning or message of the story is always paramount.
Yeah, but Voiceover costs Money…
Yes, it does. So does any professional service. If you don’t have a budget, that’s okay. Do what you can and go for it. Maybe you don’t even need professional services depending on your goals and needs. But if you do need talent, know that in most cases, you are paying for years of experience, equipment, and continuous training to maintain professional quality production. You definitely want to vet talent, make sure they have samples on their website that you can listen to. Many professional talent will offer a free sample audition with a portion of the script after an agreed-upon budget.
The Choice is Yours
Hopefully, the above blog has given you a better idea of why and when you should use a professional VoiceOver artist for video as opposed to doing it yourself.
The main things to consider are… What’s my story? Will a professional voice talent enhance the storytelling? Whom do I want to engage with my story?
If it’s just for regular social media posts and you are the brand you probably don’t need to invest in professional talent.
Ask yourself, am I communicating in an engaging manner?
Death to communication is sounding like you’re reading, so you want to avoid that at all costs. Being informed about these VoiceOver considerations can make the difference between a mediocre production and a great one!
Nancy Kaszerman is a professional voice talent for more than 10 years and is located in NYC.
Please feel free to comment, ask a question and connect on social media.
Nancy Kaszerman is a VoiceOver artist and lives in New York City.